1. How do I place an order?
Browse our jewellery collections and select the product you would like to purchase. Add the product to your cart, review your order and proceed to checkout.
After placing the order, you can send the order information to LERIC JEWELS through WhatsApp for confirmation. Your order is considered confirmed only after we communicate with you and confirm the order.
2. Can I pay directly through the website?
Currently, LERIC JEWELS does not have an online payment gateway connected to the website.
The website is currently used to collect your order information. After you place an order, we will communicate with you through WhatsApp regarding order confirmation, product availability, final order details, payment instructions and delivery information.
3. Why do I need to send my order to WhatsApp?
WhatsApp allows us to personally confirm your order before payment. This gives us an opportunity to verify product availability, selected variant or colour, quantity, delivery address, final price and delivery details.
4. When is my order confirmed?
Placing an order on the website creates an order request. Your order becomes confirmed only after LERIC JEWELS communicates with you and confirms the order through the official WhatsApp channel.
5. Do I need an account to place an order?
An account may be required to use certain features of the website, including viewing your order history. When creating an account, you may be asked to provide your name, email address, phone/WhatsApp number, delivery address, city and pincode.
6. Why do you need my phone number?
Your phone number may be used to contact you regarding your order, confirm your order, discuss payment, coordinate delivery, respond to customer enquiries and provide order-related updates.
7. Can I change my order after placing it?
If you need to change your order, contact LERIC JEWELS as soon as possible through our official WhatsApp channel. Changes are subject to product availability and whether the order has already been confirmed, processed or dispatched.
8. Can I cancel my order?
If you wish to cancel an order, contact us as soon as possible through WhatsApp. Cancellation may depend on the current status of your order.
9. How do I know the status of my order?
If you have an account, your available order information and status may be displayed in the My Orders section of your profile. We may also communicate order updates through WhatsApp.
10. Can I download my order receipt?
Yes. Where available, you can open the receipt associated with your order from your account's My Orders section. The receipt may contain your order reference, order date, customer details, ordered products, quantities, product or variant details, order total and order status.
11. What happens if a product is out of stock?
Product availability can change. If a selected product or variant is unavailable when we review your order, we will contact you through WhatsApp and inform you of the situation. An alternative may be offered where available, or the order may be cancelled.
12. Are product colours exactly as shown on the website?
We make reasonable efforts to display product colours accurately. However, colours may appear slightly different depending on your screen, display settings, lighting and photography. For products with selectable variants, please confirm the desired variant before payment.
13. How can I contact LERIC JEWELS?
LERIC JEWELS
Chempashanthy PO, Trivandrum, Kerala, India
Phone: 7306453884
Email: lericjewels@gmail.com